1 INTRODUCTION
1.1 OBJECTIVES
1.2 MARKET DEFINITION
1.2.1 MARKET SCOPE
1.3 RESEARCH METHODOLOGY
1.3.1 SECONDARY DATA
1.3.2 PRIMARY DATA
1.3.3 MARKET SIZE ESTIMATION
1.3.4 MARKET BREAKDOWN AND DATA TRIANGULATION
1.4 STAKEHOLDERS
1.5 CURRENCY
1.6 RESEARCH ASSUMPTIONS
1.7 LIMITATION
2 EXECUTIVE SUMMARY
3 MARKET OUTLOOK
3.1 INTRODUCTION
3.2 DROC MATRIX
3.3 MARKET CHALLENGES
3.4 MARKET SHARE ANALYSIS
3.5 COST STRUCTURE ANALYSIS
3.6 VALUE CHAIN ANALYSIS
3.7 COVID-19 IMPACT ANALYSES
4 INDUSTRY TRENDS
4.1 INTRODUCTION
4.2 PESTEL ANALYSIS
4.3 PORTER’S FIVE FORCES MODEL
4.3.1 DEGREE OF COMPETITION
4.3.2 BARGAINING POWER OF BUYERS
4.3.3 BARGAINING POWER OF SUPPLIERS
4.3.4 THREAT FROM SUBSTITUTES
4.3.5 THREAT FROM NEW ENTRANTS
5 CUSTOMER CARE BPO TYPE ANALYSIS
5.1 INTRODUCTION
5.2 HISTORICAL MARKET TYPE ANALYSIS, 2015-2019
5.3 CURRENT AND FUTURE MARKET VALUE (MILLION) PROJECTIONS, 2020–2030
5.4 Y-O-Y GROWTH TREND ANALYSIS
5.5 ОNЅHОRЕ ОUTЅОURСІNG
5.6 ОFFЅHОRЕ ОUTЅОURСІNG
5.7 NEARSHORE OUTSOURCING
6 CUSTOMER CARE BPO MARKET DEPLOYMENT ANALYSIS
6.1 INTRODUCTION
6.2 HISTORICAL MARKET DEPLOYMENT ANALYSIS, 2015-2019
6.3 CURRENT AND FUTURE MARKET VALUE (MILLION) PROJECTIONS, 2020–2030
6.4 Y-O-Y GROWTH TREND ANALYSIS
6.5 ON-PREMISE CCO
6.6 CLOUD-BASED CCO
7 CUSTOMER CARE BPO MARKET APPLICATION ANALYSIS
7.1 INTRODUCTION
7.2 HISTORICAL MARKET APPLICATION ANALYSIS, 2015-2019
7.3 CURRENT AND FUTURE MARKET VALUE (MILLION) PROJECTIONS, 2020–2030
7.4 Y-O-Y GROWTH TREND ANALYSIS
7.5 ТЕLЕСОM & ІТ
7.6 ВFЅІ
7.7 НЕАLTHСАRЕ & LІFЕ ЅСІЕNСЕЅ
7.8 GОVЕRNMЕNT & РUBLІС
7.9 RЕTАІL & СОNЅUMЕR GООDЅ
7.10 TRANSPORTATION AND LOGISTICS
7.11 MEDIA AND COMMUNICATION
7.12 AUTOMOTIVE
7.13 ОTHЕRЅ
8 GLOBAL CUSTOMER CARE BPO REGIONAL ANALYSIS
8.1 INTRODUCTION
8.2 NORTH AMERICA
8.2.1 NORTH AMERICA HISTORICAL MARKET COUNTRY ANALYSIS, 2015-2019
8.2.2 CURRENT AND FUTURE MARKET VALUE (MILLION) PROJECTIONS, 2020–2030
8.2.3 Y-O-Y GROWTH TREND ANALYSIS
8.2.3.1 U.S.
8.2.3.2 Canada
8.2.3.3 Mexico
8.3 ASIA-PACIFIC
8.3.1 APAC HISTORICAL MARKET COUNTRY ANALYSIS, 2015-2019
8.3.2 Y-O-Y GROWTH TREND ANALYSIS
8.3.2.1 China
8.3.2.2 Japan
8.3.2.3 Korea
8.3.2.4 India
8.3.2.5 Southeast Asia
8.4 MIDDLE EAST AND AFRICA
8.4.1 MIDDLE EAST AND AFRICA HISTORICAL MARKET COUNTRY ANALYSIS, 2015-2019
8.4.2 CURRENT AND FUTURE MARKET VALUE (MILLION) PROJECTIONS, 2020–2030
8.4.3 Y-O-Y GROWTH TREND ANALYSIS
8.4.3.1 Saudi Arabia
8.4.3.2 UAE
8.4.3.3 Egypt
8.4.3.4 Nigeria
8.4.3.5 South Africa
8.5 EUROPE
8.5.1 EUROPE HISTORICAL MARKET COUNTRY ANALYSIS, 2015-2019
8.5.2 CURRENT AND FUTURE MARKET VALUE (MILLION) PROJECTIONS, 2020–2030
8.5.3 Y-O-Y GROWTH TREND ANALYSIS
8.5.3.1 Germany
8.5.3.2 France
8.5.3.3 UK
8.5.3.4 Russia
8.5.3.5 Italy
8.6 SOUTH AMERICA
8.6.1 SOUTH AMERICA HISTORICAL MARKET COUNTRY ANALYSIS, 2015-2019
8.6.2 CURRENT AND FUTURE MARKET VALUE (MILLION) PROJECTIONS, 2020–2030
8.6.3 Y-O-Y GROWTH TREND ANALYSIS
8.6.3.1 Brazil
8.6.3.2 Argentina
8.6.3.3 Columbia
9 MARKET PLAYERS
9.1 WЕBHЕLР
9.1.1 BUSINESS OVERVIEW:
9.1.2 PRODUCT PORTFOLIO
9.1.3 RECENT DEVELOPMENTS
9.1.4 SWOT ANALYSIS:
9.2 TELEPERFORMANCE
9.3 CONCENTRIX (CONVERGYS)
9.4 ALORICA
9.5 ATENTO
9.6 ACTICALL (SITEL)
9.7 ARVATO
9.8 SYKES ENTERPRISES
9.9 TELETECH HOLDINGS
9.10 TRANSCOM
9.11 SERCO
9.12 HKT TELESERVICES
9.13 COMDATA
10 ABOUT US

TABLE 1 CUSTOMER CARE BPO REGIONAL ANALYSIS, 2020–2030 (USD MILLION)
TABLE 2 GLOBAL CUSTOMER CARE BPO MARKET, 2020–2030, (USD MILLION)
TABLE 3 CUSTOMER CARE BPO CURRENT AND FUTURE REGIONAL ANALYSIS, 2020–2030 (USD MILLION)
TABLE 4 GLOBAL CUSTOMER CARE BPO HISTORICAL MARKET TYPE ANALYSIS, 2015-2019, (USD MILLION)
TABLE 5 CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030 (USD MILLION)
TABLE 6 GLOBAL CUSTOMER CARE BPO HISTORICAL MARKET DEPLOYMENT ANALYSIS, 2015-2019, (USD MILLION)
TABLE 7 CUSTOMER CARE BPO CURRENT AND FUTURE DEPLOYMENT ANALYSIS, 2020–2030 (USD MILLION)
TABLE 8 GLOBAL CUSTOMER CARE BPO HISTORICAL MARKET APPLICATION ANALYSIS, 2015-2019, (USD MILLION)
TABLE 9 CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030 (USD MILLION)
TABLE 10 NORTH AMERICA CUSTOMER CARE BPO HISTORICAL MARKET ANALYSIS, 2015-2019, (USD MILLION)
TABLE 11 NORTH AMERICA CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030 (USD MILLION)
TABLE 12 NORTH AMERICA CUSTOMER CARE BPO CURRENT AND FUTURE DEPLOYMENT ANALYSIS, 2020–2030 (USD MILLION)
TABLE 13 NORTH AMERICA CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030 (USD MILLION)
TABLE 14 U.S. CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2015–2020
TABLE 15 U.S. CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 16 U.S. CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 17 CANADA CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 18 CANADA CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 19 MEXICO CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 20 MEXICO CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 21 APAC CUSTOMER CARE BPO HISTORICAL MARKET ANALYSIS, 2015-2019, (USD MILLION)
TABLE 22 ASIA-PACIFIC CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030 (USD MILLION)
TABLE 23 ASIA-PACIFIC CUSTOMER CARE BPO CURRENT AND FUTURE DEPLOYMENT ANALYSIS, 2020–2030 (USD MILLION)
TABLE 24 ASIA-PACIFIC CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030 (USD MILLION)
TABLE 25 CHINA CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 26 CHINA CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 27 JAPAN CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 28 JAPAN CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 29 KOREA CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 30 KOREA CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 31 INDIA CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 32 INDIA CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 33 SOUTHEAST ASIA CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 34 SOUTHEAST ASIA CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 35 MIDDLE EAST AND AFRICA CUSTOMER CARE BPO HISTORICAL MARKET ANALYSIS, 2015-2019, (USD MILLION)
TABLE 36 MIDDLE EAST AND AFRICA CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030 (USD MILLION)
TABLE 37 MIDDLE EAST AND AFRICA CUSTOMER CARE BPO CURRENT AND FUTURE DEPLOYMENT ANALYSIS, 2020–2030 (USD MILLION)
TABLE 38 MIDDLE EAST AND AFRICA CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030 (USD MILLION)
TABLE 39 SAUDI ARABIA CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 40 SAUDI ARABIA CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 41 UAE CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 42 UAE CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 43 EGYPT CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 44 EGYPT CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 45 NIGERIA CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 46 NIGERIA CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 47 SOUTH AFRICA CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 48 SOUTH AFRICA CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 49 EUROPE CUSTOMER CARE BPO HISTORICAL MARKET ANALYSIS, 2015-2019, (USD MILLION)
TABLE 50 EUROPE CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030 (USD MILLION)
TABLE 51 EUROPE CUSTOMER CARE BPO CURRENT AND FUTURE DEPLOYMENT ANALYSIS, 2020–2030 (USD MILLION)
TABLE 52 EUROPE CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030 (USD MILLION)
TABLE 53 GERMANY CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 54 GERMANY CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 55 FRANCE CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 56 FRANCE CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 57 UK CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 58 UK CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 59 RUSSIA CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 60 RUSSIA CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 61 ITALY CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 62 ITALY CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 63 SOUTH AMERICA CUSTOMER CARE BPO HISTORICAL MARKET ANALYSIS, 2015-2019, (USD MILLION)
TABLE 64 SOUTH AMERICA CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030 (USD MILLION)
TABLE 65 SOUTH AMERICA CUSTOMER CARE BPO CURRENT AND FUTURE DEPLOYMENT ANALYSIS, 2020–2030 (USD MILLION)
TABLE 66 SOUTH AMERICA CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030 (USD MILLION)
TABLE 67 BRAZIL CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 68 BRAZIL CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 69 ARGENTINA CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 70 ARGENTINA CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)
TABLE 71 COLUMBIA CUSTOMER CARE BPO CURRENT AND FUTURE TYPE ANALYSIS, 2020–2030, (USD MILLION)
TABLE 72 COLUMBIA CUSTOMER CARE BPO CURRENT AND FUTURE APPLICATION ANALYSIS, 2020–2030, (USD MILLION)